Returns & Refunds Policy
We appreciate your shopping at Aulishop. Please review our return policy for details. You have 14 days from the date of delivery to request a return or exchange.
Conditions for Refunds
- You have 14 timetable days to return an item from the date you entered it.
- To be eligible for a refund, your item must be unused and in the same condition that you entered it.
- Your item must be in the original packaging.
Refund Process
- Once your return is entered and audited, we will shoot you a dispatch announcement.
- We’ll also notify you of the blessing or rejection of your refund.
- If approved, your refund will be reused instantly and applied to your original system of payment or via your bank account
Conditions for Returns
Returned items must be unused, in their original packaging, and with all tags intact.
Return Rejection Terms
We reserve the right to reject return requests if:
- The item is not in its original condition, is damaged, or shows signs of wear.
- Original tags or packaging are missing.
- Returns are initiated after the 14-day period.
- The item was purchased during a clearance or promotional sale marked as final sale or non-returnable.
How to Start a Return
To initiate a return, please email us at [email protected] within 14 days of receiving your order. Provide your order number, reason for return, and any relevant details.
Return Instructions
Upon approval, you will receive return shipping instructions and a return authorization. Pack the item securely and send it to:
- Vietnam: 290 Pham Van Dong, Phu Thuong, Phu Vang, Hue, Thua Thien Hue 49000, Vietnam.
- United States: 8316 Avenue J, Brooklyn, NY 11236, United States.
Contact Us
For any inquiries about our return policy or assistance with your return, please contact us at [email protected].
Contact Information:
Email: [email protected].
Phone: (+84) 379 165 640.
Business Address: 290 Pham Van Dong, Phu Thuong, Phu Vang, Hue, Thua Thien Hue 49000, Vietnam.
Warehouse US : 8316 Avenue J, Brooklyn, NY 11236, United States.